Last updated: April 2026
At Go Viral, we strive to provide high-quality products and services. Please read our refund and exchange policy carefully before making a purchase.
Returns & Exchanges
We accept returns or exchanges only in specific cases.
If you receive a product that is defective, damaged, or incorrect, you may request:
- A replacement product, or
- A refund
To process your request, the product must be returned to us in its original condition.
Customized Products
Products that are customized, printed, or engraved with logos, names, or designs cannot be returned or refunded unless there is a manufacturing defect or printing error caused by us.
Order Cancellation
Orders can be canceled under the following conditions:
- Before printing or customization begins
- Before the product has been shipped
Once the product has been printed, customized, or shipped, the order cannot be canceled.
Shipping Damage
If a product is damaged during shipping, please contact us immediately with photos of the damaged item.
We will arrange a replacement or appropriate solution.
B2B & Bulk Orders
For corporate or bulk orders, a down payment may be required before production begins.
These orders may have specific terms depending on the agreement with the client.
Contact Us
If you need assistance with an order, return, or exchange request, please contact us:
Email: hello@goviraleg.com
Phone: +2 0106 900 2 111